Annex 2
Corporate Governance performance indicators
|
Information Governance |
April |
May |
June |
Q1 |
July |
August |
September |
Q2 |
|
Number of FOI/EIR requests received |
130 |
121 |
145 |
396 |
148 |
134 |
136 |
418 |
|
Number of Freedom of Information Requests received |
89 |
76 |
98 |
263 |
86 |
89 |
92 |
267 |
|
Number of EIR Requests received |
41 |
45 |
47 |
133 |
62 |
45 |
44 |
151 |
|
Number of FOI/EIR requests responded to 'In Time' |
100 |
91 |
102 |
293 |
113 |
95 |
79 |
287 |
|
% of FOI/EIR requests responded to 'In Time' |
78.74 |
76.47 |
74.45 |
76.50 |
78.47 |
73.64 |
97.53 |
81.07 |
|
Number of FOI/EIR requests responded to 'Out of Time' |
27 |
28 |
35 |
90 |
31 |
34 |
2 |
67 |
|
% of FOI/EIR requests responded to 'Out of Time' |
21.26 |
23.53 |
25.55 |
23.50 |
21.53 |
26.36 |
2.47 |
18.93 |
|
Number of Subject Access Requests received |
10 |
12 |
12 |
34 |
6 |
12 |
13 |
31 |
|
Number of Subject Access Requests responded to 'In Time' |
5 |
3 |
4 |
12 |
1 |
4 |
3 |
8 |
|
% of Subject Access Requests responded to 'In Time' |
71.43 |
30.00 |
40.00 |
44.44 |
20.00 |
80.00 |
75.00 |
57.14 |
|
Number of Subject Access Requests responded to 'Out of Time' |
2 |
7 |
6 |
15 |
4 |
1 |
1 |
6 |
|
% of Subject Access Requests responded to 'Out of Time' |
28.57 |
70.00 |
60.00 |
55.56 |
80.00 |
20.00 |
25.00 |
42.86 |
|
Number of Rights of Individuals received |
7 |
6 |
4 |
17 |
9 |
8 |
11 |
28 |
|
Number of Rights of Individuals responded to 'In Time' |
3 |
1 |
1 |
5 |
2 |
1 |
1 |
4 |
|
Number of Rights of Individuals responded to 'Out of Time' |
3 |
0 |
0 |
3 |
1 |
1 |
1 |
3 |
|
% of Rights of Individuals responded to 'In Time' |
50.00 |
100.00 |
100.00 |
62.50 |
66.67 |
50.00 |
50.00 |
57.14 |
|
% of Rights of Individuals responded to 'Out of Time' |
50.00 |
0.00 |
0.00 |
37.50 |
33.33 |
50.00 |
50.00 |
42.86 |
|
Number of EIR Reviews received |
2 |
1 |
1 |
4 |
2 |
1 |
0 |
3 |
|
Number of FOI Reviews received |
8 |
4 |
1 |
13 |
1 |
1 |
1 |
3 |
|
% of EIR Reviews responded to 'In Time' |
0.00 |
100.00 |
100.00 |
66.67 |
100.00 |
100.00 |
0.00 |
100.00 |
|
% of EIR Reviews responded to 'Out of Time' |
100.00 |
0.00 |
0.00 |
33.33 |
0.00 |
0.00 |
0.00 |
0.00 |
|
% of FOI Reviews responded to 'In Time' |
50.00 |
75.00 |
100.00 |
61.54 |
0.00 |
100.00 |
100.00 |
100.00 |
|
% of FOI Reviews responded to 'Out of Time' |
50.00 |
25.00 |
0.00 |
38.46 |
0.00 |
0.00 |
0.00 |
0.00 |
|
ICO |
|
|
|
|
|
|
|
|
|
Number of Information Commissioners Office received |
3 |
1 |
2 |
6 |
2 |
0 |
1 |
3 |
|
The 4Cs - comments complaints concerns compliments |
April |
May |
June |
Q1 |
July |
August |
September |
Q2 |
|
Number of Comments received |
157 |
130 |
153 |
440 |
183 |
130 |
143 |
456 |
|
Number of Complaints received |
88 |
60 |
140 |
288 |
135 |
136 |
103 |
374 |
|
Number of Compliments received |
16 |
10 |
22 |
48 |
12 |
2 |
1 |
15 |
|
Number of Complaints assessed at Grade 1 |
67 |
27 |
41 |
135 |
31 |
50 |
32 |
113 |
|
Number of Complaints assessed at Grade 2 |
21 |
33 |
99 |
153 |
104 |
86 |
71 |
261 |
|
% of Grade 1 Complaints responded to 'In Time' |
40.00 |
33.33 |
36.36 |
37.74 |
57.14 |
86.49 |
100.00 |
77.78 |
|
% of Grade 1 Complaints responded to 'Out of Time' |
60.00 |
66.67 |
63.64 |
62.26 |
42.86 |
13.51 |
0.00 |
22.22 |
|
% of Grade 2 Complaints responded to 'In Time' |
30.00 |
28.00 |
73.63 |
58.82 |
85.06 |
89.39 |
94.74 |
87.79 |
|
% of Grade 2 Complaints responded to 'Out of Time' |
70.00 |
72.00 |
26.37 |
41.18 |
14.94 |
10.61 |
5.26 |
12.21 |
|
Adults & Childrens Social Care Complaints |
|
|
|
|
|
|
|
|
|
% of Adult Complaints responded to 'In Time' |
66.67 |
33.33 |
20.00 |
36.36 |
100.00 |
100.00 |
0.00 |
100.00 |
|
% of Adult Complaints responded to 'Out of Time' |
33.33 |
66.67 |
80.00 |
63.64 |
0.00 |
0.00 |
0.00 |
0.00 |
|
% of Child Complaints responded to 'In Time' |
33.33 |
33.33 |
0.00 |
25.00 |
66.67 |
33.33 |
0.00 |
50.00 |
|
% of Child Complaints responded to 'Out of Time' |
66.67 |
66.67 |
100.00 |
75.00 |
33.33 |
66.67 |
0.00 |
50.00 |
|
Ombudsmen |
|
|
|
|
|
|
|
|
|
% of Ombudsman - LGSCO responded to 'In Time' |
100.00 |
100.00 |
66.67 |
80.00 |
100.00 |
0.00 |
100.00 |
66.67 |
|
% of Ombudsman - LGSCO responded to 'Out of Time' |
0.00 |
0.00 |
33.33 |
20.00 |
0.00 |
100.00 |
0.00 |
33.33 |
|
% of Ombudsman - Housing responded to 'Out of Time' |
100.00 |
0.00 |
100.00 |
100.00 |
0.00 |
0.00 |
0.00 |
0.00 |